Mail-In Repairs

Mail-In Repair Address

Please securely package your device to help prevent damage during shipping. Before sealing the package, include your repair request number, your full name, email address, phone number, and a brief description of the issue inside the package so we can identify your repair when it arrives.

Shipping Recommendations

• Use a shipping service that includes tracking.
• Insurance is recommended for high-value devices.
• Package your device securely with padding to prevent damage during transit.
• Remove SIM cards, memory cards, and accessories unless they are part of the repair.
• Customers are responsible for shipping their device to Atronixs Shop.

Repair Updates

After you submit a mail-in repair request and payment, we keep you posted by email at every step.

1. 1. Request confirmedAn automatic confirmation email with your repair request number is sent right after payment.
2. 2. Device receivedWhen your package arrives, we email you to confirm your device has been received.
3. 3. Repair startedYou're notified as soon as a technician begins working on your device.
4. 4. Repair completeYou're notified once the repair is finished and testing is done.
5. 5. Shipped backWe email the carrier, tracking number, and estimated delivery date when your device ships back.