Refunds, Terms & Warranty

Payments for fixed-price services, including screen replacements, back glass replacements, and battery replacements, are collected at checkout to reserve the repair appointment and begin processing the repair.

Devices that require troubleshooting before a repair price can be determined receive free diagnostics. Customers are under no obligation to proceed with the repair after receiving their estimate.

Refunds may be issued if:

• The customer cancels before repair work has started.
• Atronixs Shop determines the repair cannot be completed before work begins.
• A required replacement part is unavailable and no suitable alternative can be provided.

Once repair work has begun or replacement parts have been installed, payments are non-refundable.

If additional damage or issues are found during the repair, the customer must approve any additional work before it is performed.

Approved refunds will be issued to the original payment method.

By submitting a repair request, the customer authorizes Atronixs Shop to inspect and repair the device.

• Back up all personal data before submitting the device.
• Remove SIM cards and personal accessories unless needed for the repair.
• Provide the device passcode only if necessary for testing after the repair.

Atronixs Shop is not responsible for lost data during the repair process.

Devices may have hidden or pre-existing damage. Atronixs Shop is not responsible for unrelated hardware failures that occur because of pre-existing conditions.

Customers may choose OEM, OEM-equivalent, or aftermarket parts (when available). The selected option will be installed.

Most repairs are completed the same day when parts are available. Repair times may vary depending on device condition or parts availability.

• Customers are responsible for securely packaging their device before shipping it.
• Atronixs Shop is not responsible for damage that occurs during shipping to the shop.

• Customers selecting the in-person pickup option acknowledge that an Atronixs Shop technician will travel to the address provided to collect the device.
• Someone must be available during the scheduled appointment.
• Missed appointments may require rescheduling.

• Payment is required at checkout for all fixed-price repair services.
• Repairs requiring a custom quote will not begin until the customer approves the estimate.

Atronixs Shop's liability is limited to the amount paid for the repair service.

• Defective replacement parts.
• Workmanship related to the repair performed.

If a covered part fails because of a manufacturing defect or installation issue during the warranty period, Atronixs Shop will inspect the device and repair or replace the defective part at no additional labor cost.

• Accidental drops.
• Cracked or shattered screens after the repair.
• Water or liquid damage.
• Physical abuse, misuse, or neglect.
• Damage caused by unauthorized repairs or modifications.
• Damage caused by chargers, accessories, power surges, or software issues unrelated to the repair.
• Cosmetic scratches or normal wear.

All warranty claims require an inspection before warranty service is approved.

• The warranty applies only to the original repair performed by Atronixs Shop.
• The warranty is non-transferable.
• The warranty only covers the original replacement part installed by Atronixs Shop and does not extend or restart the original 90-day warranty period.

If the repaired device is dropped, cracked, exposed to liquid, bent, or otherwise physically damaged after the repair, the warranty does not apply. Any new damage will require a new repair at the current service price.